Airback BV Return and Refund Policy 

Thank you for shopping at Airback BV. We take pride in the quality of our backpacks and travel products, and customer satisfaction is our top priority. Below is our return and refund policy:

100-Day Return Policy:

  • You have 100 days from the date of purchase to return your product.
  • The product must be in the same condition that you received it and undamaged in any way.
  • The product must be in its original packaging with all its accessories and documentation.
  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges:

  • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return Costs: 

  • Please note that the return shipping costs + any related VAT & custom costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

 How to return your order

Pack your order: Please ensure that all items are securely packed in the original packaging with all tags included. We do not accept used products for return.

Return Steps:

  1. Email us on our Contact Us page.

Put in the subject:  Refund: your order number

  1. Download the return form here and include it in your package.
  2. Send your package to our return address:
    shipping address found on your receipt.


Refunds:

  • Once we receive your return, we will inspect it and if your return is approved, we will initiate a refund to your original method of payment.
  • You will receive the credit within a certain amount of days (mostly within 3 days), depending on your bank issuer’s policies.
  • If more than 10 business days have passed since we’ve approved your return, please contact us

Contact us: If you have any questions about our return and refund policy, please contact us on our Contact Us page.